How long does my order take to ship?

We prepare, package and, or dispatch orders Monday-Friday at a fixed price 1-3 days processing time. If your order is placed on Saturday or Sunday it will be prepared and dispatch on the next business day.

Do you offer international shipping? 

We ship to the UK Only.

UK Domestic Shipping: FREE standard UK delivery (Royal Mail 2nd class) will be applied to all orders over £50. Please note that your basket contents must amount to £50 in value once a discount code has been applied to qualify for free UK delivery.

No discount code is required to activate free delivery but please not this offer is restricted to private customers and cannot be applied to any wholesale orders. We ship UK orders within 1-3 working days after an order is placed. All standard deliveries will be sent Royal Mai 2nd Class and can be usually be expected within 2-4 business days.

High value orders will be sent with either FedX or DPD local on either a 48hr or overnight service. Tracking details will be sent to you once your order has been dispatched. You will receive a dispatched confirmation email once your order leaves us. If you need your order urgently, please get in touch prior to ordering and we’ll do our best to accommodate.

What is your return policy?

A LEGAL DISCLAIMER

NO REFUND POLICY

Welcome to Soap Secrets (hereinafter referred to as the "Website", "Site", "We", "Us", "Our").  Thank you for choosing SOAP SECRETS for all your Bath Time Essential needs.  We value your trust in our [Service or Products].

1. NO REFUND

Due to the nature of the products [handmade products soaps, bath foam, bath salts, shower gel and or bath-time essentials] all the products are perishable offered through the website are non - refundable under any circumstance base on health & safety are not resalable.

OR due to the nature of the products there are few items that are not eligible for a refund.

• Bath Foam

• Bath Salts

• Bath Oils

• Fragrant Soap Bar

• Liquid Shower Gel

• Liquid Body Wash

• Shampoo & Conditioner

We will not be liable for any products purchased by mistake. In circumstances where an extra or a different product is purchased by mistake, we would not be accountable for misplacement or replacement of the product and are not responsible for its delivery to the User.

By purchasing our products your knowledge and agree to this no refund policy.

2. CONTACTS US

For any further clarification of our No Refund Policy, please write to us at soapsecretsco@gmail.com